1. Money-Back Guarantee for Web Hosting Services
We offer a 3-day money-back guarantee on our web hosting services. If you are not completely satisfied with our hosting service within the first 3 days of your purchase, you can request a full refund. Please note that this guarantee applies only to web hosting services and does not extend to domain registrations or other add-on services.
2. Refund Process
To request a refund, please contact our customer support team within the 3-day period. Refund requests must be submitted through our support ticket system or by email. Once your request is received, we will process the refund within 7 business days. Refunds will be issued to the original payment method used for the purchase.
3. Cancellation of Services
You can cancel your hosting services at any time by submitting a cancellation request through our support ticket system. If you cancel before the end of your billing cycle, you will not be charged for the next billing period. Please note that any applicable refunds will only be processed as per our money-back guarantee policy.
4. Non-Refundable Items
Domains, SSL certificates, and any other add-on services are non-refundable once purchased. We also do not offer refunds for any fees associated with exceeding resource limits or additional services purchased after the initial transaction.
5. Pricing and Market Fluctuation
Our hosting services are billed in USD. Due to market fluctuations, our prices may vary by +/- 1%. We strive to maintain stable pricing, but external market conditions can impact our costs. You will be notified of any significant price changes in advance.
6. Changes to the Policy
We reserve the right to modify this Refund and Cancellation Policy at any time. Any changes will be communicated to you via email or through our website. It is your responsibility to review the policy periodically for any updates.
